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Billing FAQ
About the invoice.
Can I switch plans mid-month?
Yes. Upgrades apply immediately and are prorated to the day; downgrades take effect at the start of your next cycle so you keep what you already paid for.
What counts as an event?
Any pageview or tracked interaction Nocturna records. Internal traffic from your own team is filtered by default and never billed.
Do you offer startup or nonprofit pricing?
We take 50% off the first year for teams under five people and for registered nonprofits. Email us from your work address and we apply it the same day.
How do refunds work?
Cancel within thirty days of your first paid invoice and we refund it in full, no questions. After that we refund unused annual months on request.
What happens if I go over my event limit?
Nothing breaks. We keep collecting and notify you once; if the overage repeats the following month, we ask you to upgrade at renewal.
Do you send invoices we can forward to accounting?
Yes. Every invoice is a PDF with your billing details, delivered by email and available for download anytime from your billing page.
Still deciding? Ask a question.
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